FAQ //
Question about your bill //
What billing or insurance information will I receive?
Prior to your first session you will receive a benefits letter with estimates of what each session will cost you out of pocket and what the insurance has said they will cover. This is NOT a guarantee of coverage. We are only relaying to you information received from your insurance company.
You will receive a weekly invoice showing any balance due.
How long will it take to get things settled with the insurance company?
That all depends on the insurance company.
Who will I be getting bills from, my counselor or the wellness group?
Currently bills/invoices will be issued from Sarah Falk Counseling Inc. Very soon all invoices you will receive if you have a balance due will be from reSourced Wellness LLC.
I received a notice that my insurance company has paid on my bill - but I can't understand how they calculated their payment amount. Do you know?
Please contact Kelly at 815-200-8518 and she will get an answer for you.
Health plans //
Blue Cross Blue Shield of Illinois
(BCBS from most states will be covered)
Aetna
United Health Care
Cigna (Coming Soon)